FREQUENTLY ASKED QUESTIONS

A fleet card provides an easy and secure way for your business to pay for fuel (and sometimes maintenance and other expenses) for your fleet vehicles. With a fleet card, you benefit from
 

• Discounts on fuel within a network of participating locations
• Elimination of paper receipts and manual reimbursements, since purchases are managed electronically
• Controls to help manage spending and keep transactions secure

We offer fuel cards for both diesel and mixed fuel fleets, as well as for tax-exempt government and non-profit fleets. In addition, Fuelman offers a Fuelman Mastercard^® with universal acceptance anywhere in the U.S. 

Fleet cards are built for fleet businesses of all sizes and types, and can be customized to the needs of the business. The owner or fleet manager can determine whether to assign cards to individual drivers, or to vehicles if multiple drivers use the same vehicle. In either case, assigned IDs enable transaction tracking by driver. In addition, some cards offer savings, spending controls, and detailed reporting.

Yes. The Fuelman Mixed Fleet Card is a favorite of small businesses and local fleets. Three feature packages are offered, so you can choose the one with the benefits that best fit your business needs. 

Visit fuelman.com/#rec and answer a few brief questions to receive a customized card recommendation. Or contact us by completing the form on the fuelman.com homepage or calling 1-800-FUELMAN (383-5626).

Unlike traditional credit cards, fleet fuel cards are designed specifically with fleets in mind. The Fuelman fuel card is made to control costs, allowing your business to customize card controls to your needs, ensuring money is only spent on fuel for company vehicles. In addition, you can save with market-leading rebates¹ on gas and diesel with every fill-up. Finally, you’ll get detailed reports and the ability to manage your account anywhere, anytime, using the mobile app.²

Yes. Fuelman offers a reward program, as well as access to rebates at 40,000+ stations on the Fuelman Network.³

Many of our cards offer an optional maintenance program that allows you to track, schedule, approve, and pay for maintenance in one place. You’ll also be eligible for discount pricing.

Fuelman fuel cards are accepted at 60,000+ locations nationwide.⁴ The Fuelman Mastercard^® can be used anywhere in the U.S. that Mastercard^® is accepted for fuel purchases.

Fuelman cards come with 24/7 access to Customer Service. Call 1-800-877-0800.

Fuelman cards are accepted at 60,000+ stations nationwide.⁴ The Fuelman Network includes many popular truck stops and nationally branded locations like Loves, Speedway, 7-Eleven, Pilot, Exxon Mobile, and RaceTrac, among others. Fuelman customers can use our online Site Locator or tap on the map in the mobile app to find in-network stations and compare pricing.

Absolutely. Saving on fuel is one of the primary benefits of a Fuelman fuel card:

• Save at the pump with access to rebates nationwide at 40,000+ stations on the Fuelman Network that offer discounts on fuel.³
• Monitor and manage fleet operations and spending: robust reports provide data that helps optimize mileage and identify ways to improve routes and avoid wasting time and fuel.
• Enroll in Fuelman Maintenance to track service and make sure fleet vehicles are serviced per manufacturer’s specs. You’ll also be eligible for discounts on some products and services.
• Save administrative time and resources with digital transaction records, expense accounting, and tax reporting.

Enjoy competitive rebates when your team fuels up at one of the 40,000+ stations on the Fuelman Network offering discounts.³ Fuelman also offers a rewards program. Visit https://www.fuelman.com/fuel-cards/in-town-fleets/  to learn more.

Enroll in Fuelman Maintenance and you’ll be eligible for special pricing on services and discounts on products like tires. Fuelman Maintenance is included with Pro⁵ and Enterprise⁶ plans; customers on Basic⁷ plans can add Fuelman Maintenance for a small monthly fee.⁸

Rebates, when applicable, are paid in the form of a statement credit. Invoices must be paid in full before statement credits will be issued.⁹

Basic⁷, Pro⁵, and Enterprise⁶ accounts earn points for eligible fuel gallons purchased with Fuelman Fuel Cards. Points can be redeemed through your online portal under the Rewards tab. Accounts enrolled in the DRIVEN for FUELMAN^® Rewards Program can redeem points for travel, gift cards, and merchandise.

See Fuelman Terms and Conditions for complete details

To receive points, your account must be active, and statements must have been paid in full and on time. Once your invoices have been paid, you can redeem rewards through your online account management portal.

The Fuelman card comes with custom fuel controls to help prevent misuse. You can create and manage vehicle profiles that specify what purchases are allowed and how much can be spent, as well as where and when the cards can be used.

Access is controlled at the pump. Drivers must use PINs with their fuel cards when making a purchase.

Yes, you’ll get real-time alerts for potentially fraudulent transactions and the ability to turn cards on and off with just a few clicks. The Pro⁵ and Enterprise⁶ feature packages offer enhanced fraud loss coverage, $10K per card, up to $25K per year.

Turn the card off in your account management portal or in the DRIVEN for FUELMAN^® app, then call customer service at 1-800-877-0800 or alert your account manager.

No. Typically fleet cards work best for fleets of 3 or more vehicles.

Simply select APPLY NOW and you’ll be directed to a page where you can complete your application online. If you need assistance or have questions, call 1-800-FUELMAN (383-5626).

In some cases, you can receive an instant decision online once you complete the application. Otherwise, it takes approximately 7-10 business days for your application to be processed and for you to receive your cards

Absolutely! We want to make sure you get the right card and start enjoying all of its benefits as soon as possible. For help with choosing or setting up a card, call 1-800-FUELMAN (383-5626) to speak with a Fuelman Sales Representative. We also have a dedicated onboarding page that can be helpful in launching your new program. 

Manage your fleet anytime from anywhere in your online account management portal or with the DRIVEN for FUELMAN^® mobile app²:
 

• Order cards, set up driver or vehicle profiles, set spending parameters, activate and deactivate cards.
• View your account and make payments.
• View transactions in detail.
• Create and view reports.
• Access tax documentation data.
• View rewards and/or rebate status; use rewards points.
• Respond to fraud/misuse alerts.
• Report lost or stolen cards.

Visit your account management portal or contact your Fuelman Sales Advisor.

You can edit driver or vehicle profiles and activate or deactivate cards in the account management portal or in the DRIVEN for FUELMAN^® mobile app. Check out the onboarding video on the Get Started page for more details.

Update your contact information or other profile information in the online account management portal or in the DRIVEN for FUELMAN^® mobile app. Go to the Get Started page for more information.

Credit lines and spending parameters are individually established for each account.

To dispute any transaction on your Statement, you must notify us in writing within fifteen (15) days of the date of your statement. Notice should be submitted via the online account management system, or via written notice sent to:

Attention: Customer Service, Corpay, Inc.  P. O. Box 1239, Covington, LA 70434.
 

Your written notice must include the following information: name; account number; date of the statement; dollar amount, and identification of the transaction(s) in question; and any possible explanation of the error. We will promptly investigate the matter and respond to you within sixty (60) days after receiving written notice.  See Fuelman Terms and Conditions for complete details.

You may pay online, by phone, or with a valid check mailed to the address on your statement. Fuelman also offers convenient autopay arrangements.

Corpay is committed to pricing transparency and providing all customers with a market-leading fleet card experience.  Depending on your product, for example, fees may include program fees, extended network pricing, and late payment fees.  Any fees for a product are found in the product Client Agreement/ Fuelman Terms and Conditions.

Yes.  Reports are available for online viewing and for download. In some cases, you can print directly from the portal.²

Selected reports and customizations are available with optional services and package upgrades. Opt in to these to gain personalized control over what’s happening with every fuel transaction.

Enjoy real time posting, with 100% Level 3 data. Track purchases by driver or vehicle to simplify expense management and regulatory compliance. Product-level data allows you to see exactly what drivers purchase (by fuel type).

Yes, account and transaction data are available in real time from your desktop dashboard or in the mobile app² so you can manage your fleet’s fuel spending anytime, from anywhere.